THE AGENCY HUB

The command centre for your care service

Client records, visit oversight, medication logs and family communication — all from any computer, updated in real time by every carer on your team.

Book a demo Register your agency

UK CICProfits reinvested in care

Web-basedWorks on any computer

Free to startNo setup fees

agency.birdiebox.org.uk/dashboard

12Active visits

48Clients

23Carers on shift

TODAY'S VISITS

Margaret T.

10:00 – 11:30 · Sarah K.

● Completed

Robert H.

11:00 – 12:00 · James O.

● In progress

Dorothy M.

13:00 – 14:00 · Aisha B.

● Upcoming

Sound familiar?

WITHOUT BIRDIE BOX

✕Client records scattered across paper files and spreadsheets

✕Scheduling changes handled by phone calls and guesswork

✕Medication logs missed or filed late

✕Families calling the office for updates you have to look up manually

✕No clear view of which carers are performing and which need support

✕Billing and care records living in completely separate systems

✕No proof a scheduled visit actually happened, or happened on time

WITH THE AGENCY HUB

✓Every client record in one place, searchable from any computer

✓Drag-and-drop scheduling with instant carer reassignment

✓Medication logs timestamped and flagged automatically

✓Families see updates in real time — calls to the office drop

✓Performance trends, timesheets and leave tracked automatically

✓Billing flows directly from care records — no double entry

✓GPS-verified check-in and check-out confirms every visit happened

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Complete client records

✓Full care timelines for every client you support

✓Activity logs, visit notes and preferences in one view

✓Invite families to see relevant updates without sharing everything

✓Flag changes in condition directly from the record

“We used to spend an hour each morning pulling together what happened overnight. Now it's all there when we open the dashboard.”
— Registered Manager, London

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All client history

in one searchable place

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Visit scheduling that actually works

✓Weekly and monthly calendar views for the whole team

✓Reassign visits in seconds when cover is needed

✓Carer-client matching based on location, skills and history

✓Schedule conflicts flagged before they become problems

“Rota changes used to take forever. Now I can reassign a visit in under a minute and the carer gets the update on their phone.”
— Care Coordinator, Birmingham

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Instant

carer reassignment when cover is needed

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Carer management in one place

✓Timesheets generated automatically from completed visits

✓Leave requests reviewed and approved from the dashboard

✓Performance trends and top-performer reports

✓Carer wellbeing check-ins built into the workflow

“I can see in seconds who's on leave, who's run over on a visit and who's been our most consistent performer this month.”
— Agency Director, Manchester

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Zero

manual timesheets — generated from visits automatically

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GPS-verified visits, automatically

✓Carers check in and check out with one tap — no manual timesheets

✓Every visit checked against the client's registered address

✓Mismatches flagged for a supervisor to review before payroll runs

✓No background tracking — location is read only at check-in and check-out

“Before, a missed visit only came up if a family rang to ask where the carer was. Now it's flagged the same day, before it becomes a bigger problem.”
— Care Coordinator, Leeds

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100m

geofence checked automatically on every visit