Birdie Box is a non-medical digital platform designed to help individuals and families organise personal memories, coordinate family activities, and stay connected. Birdie Box provides supportive, informational, and organisational tools only and does not provide medical advice, diagnosis, treatment, or healthcare services.

Birdie Box allows users to collaborate with family members and trusted contacts to store memories, manage reminders, and communicate securely. Interested users of the Birdie Box App and Birdie Box Website may also choose to sign up for newsletters and updates.

We are committed to providing a safe and secure user experience. This Privacy Policy is incorporated into the Birdie Box App (iOS and Android) and describes the personal information we collect, how we use it, and with whom it may be shared.

Before using Birdie Box, please review this Privacy Policy carefully. By accessing or using any part of Birdie Box (website, iOS app, Android app, or related services), you consent to the collection, use, and disclosure of your information as described below.

We may update this Privacy Policy from time to time. Any changes will be posted on our website and within the app. Continued use of our services indicates acceptance of those changes.

Account Information
We collect basic registration details such as your name, email address, username, password, age group, and an optional phone number to create and manage your Birdie Box account.

User-Generated Content
We collect content that you voluntarily upload, including photos, videos, voice notes, text messages, reminders, calendar entries, and personal notes. This content is stored securely and used solely to provide the core functionality of the app.

Communication Data
If you use in-app chat, voice notes, or calling features, we process this data only to enable communication between you and your invited contacts.

Device and Usage Information
We collect anonymised technical data such as device type, operating system, app version, crash logs, and usage patterns to improve app performance, reliability, and security.

Purpose of AI Processing
AI services are used only to support non-medical features such as organising memories, surfacing reminders, and improving usability through contextual prompts.

Data Shared with AI Providers
Only the minimum data required to perform a requested function is shared, such as memory content or reminder text. No data is used for medical diagnosis, treatment, or clinical decision-making.

User Consent
We request explicit user consent before any personal data is processed by third-party AI services. Users may withdraw their consent at any time.

Third-Party Protections
All third-party providers are contractually required to apply data protection and confidentiality standards that are equal to or stronger than those applied by Birdie Box.

A full list of our current sub-processors is available upon request by emailing info@birdiebox.org.uk.

Optional Feature-Based Use
Location access is optional and is used only when enabled by the user to support features such as associating memories or reminders with specific places.

No Medical or Emergency Use
Location data is not used for medical monitoring, diagnosis, treatment, emergency response, or clinical decision-making.

User Control
Users may enable or disable location access at any time through their device settings without losing access to the core features of the app.

Use of Location Data
We do not share, sell, or rent your location data to third parties. Location data collected by the app is used solely for the purposes described above and is processed in accordance with this Privacy Policy.

Protecting Your Location Data
We take the security of your location data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

Changes to This Location Policy
We may update this Location Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to remain informed about how we protect your location data.

Birdie Box is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If such information is identified, it will be deleted promptly.
Please contact us at info@birdiebox.org.uk if you believe this has occurred.

Users must not harass, threaten, impersonate, stalk, or misuse communication or location features within the app. Uploading unlawful, harmful, misleading, or abusive content is prohibited. We reserve the right to investigate violations, remove content, restrict features, or suspend accounts where necessary. Users may report abuse or safety concerns by contacting info@birdiebox.org.uk.

We collect your information to enable secure account creation and login, allow users to store, organise, and access personal memories, support reminders, scheduling, and family coordination features, enable communication between invited contacts, improve app stability, usability, and security, and communicate important service updates and optional newsletters where consent has been provided.

When you register to use the iOS or Android app of Birdie Box, you consent to the collection of your personally identifiable information. You will receive information about what you are registering to receive and how we plan to use your personal information. You may opt out or unsubscribe at any time.

Birdie Box does not share your personal information with third parties except as set out in this Privacy Policy or where we have obtained your explicit consent. Consent to share data is provided when you select the appropriate option and submit information through the app or website.

Demographic and any optional health-related information you provide may be used or shared only in anonymous and aggregated form.

Birdie Box requires third parties who receive personal data to protect it using standards substantially similar to those required by Birdie Box. In certain circumstances, we may be required to share information with courts, regulators, or other governmental authorities.

Birdie Box may also share personal information with affiliates, service providers, contractors, and advisors who perform services on our behalf and are bound by confidentiality obligations, or with a successor entity in the event of a merger, restructuring, or sale of assets.

We apply appropriate technical and organisational measures to protect personal data from unauthorised or unlawful processing. All personal data is transmitted using Secure Socket Layer (SSL) technology and protected using encryption and firewalls. While no system can be completely secure, we take reasonable steps to safeguard your data and will notify affected users promptly in the event of a data breach. Users are encouraged to choose strong passwords and protect their account credentials.

Personal data is retained only for as long as your account remains active or as required by law. Users may request full account and data deletion at any time. Under the GDPR, users have the right to access, correct, delete, restrict, or export their data and to withdraw consent.

When you visit our website, we do not collect personally identifiable information without your permission. We may collect technical information such as cookies and IP addresses if enabled on your device. You may disable this collection through your device or browser settings. This information helps us evaluate website usage and perform analytics. Please refer to our Cookies Policy for further details.

We retain your account information for as long as your account exists. When your account is deleted, your personal data will be removed from our systems. You may request deletion by emailing info@birdiebox.org.uk.

This Privacy Policy complies with the GDPR and recognises your rights, including the right to access your data, receive a copy of your data in a portable format, request corrections, withdraw consent, and request deletion or restriction of processing.
To exercise these rights, please contact info@birdiebox.org.uk. We may request additional information to verify your identity before processing your request.

If you have any questions about this Privacy Policy, please contact us at info@birdiebox.org.uk or via our website at https://birdiebox.org.uk/contact.