CUSTOMER STORIES

Real results from real care teams

How UK care services use Birdie Box to cut missed visits, save admin hours and keep families closer to the people they love.

All storiesHome careResidentialDementiaCouncils

FEATURED STORY4 min read

-38%

fewer missed visits within six months of rollout

A 48-strong domiciliary team replaced paper rotas and WhatsApp groups with one connected system — and watched missed visits fall by more than a third.

Sunny Care Ltd

Home care · Manchester

“For the first time we can see the whole service at a glance. Missed visits used to keep me up at night — now they barely happen.”

— Priya Sharma, Registered Manager, Sunny Care Ltd

-38%

Missed visits

96%

Visits on time

1 day

Admin saved / week

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4.8★

average family satisfaction across three homes

Oakdale Care Group

Residential · Leeds

A three-home residential group standardised care records and family updates, lifting satisfaction scores and cutting onboarding time for new staff.

ResidentialRead →

12 hrs

of admin saved every week across the office team

Harbour Homecare

Domiciliary · Bristol

Harbour's small office team clawed back a day and a half each week by retiring duplicate paperwork and automating visit logs.

DomiciliaryRead →

96%

of medications now given on time, up from 81%

Willow Trust

Dementia specialist · Sheffield

A dementia specialist used reminders and medication tracking to push on-time medication from 81% to 96% — and gave families peace of mind.

DementiaRead →

320

families connected to their care circle in year one

Northvale Council

Local authority · Newcastle

A local authority rolled Birdie Box across commissioned providers, connecting hundreds of families and standardising oversight.

CouncilRead →

2×

faster carer onboarding from offer to first shift

Bluebell Care

Live-in care · Birmingham

A live-in care provider halved the time to get new carers ready for their first placement with digital onboarding and training records.

Live-inRead →

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