Entering into a Contract

By using Birdie Box, you enter into a legally binding contract with Birdie Box, subject to these Terms and Conditions. Once you accept these Terms by registering or using the services, you agree to be bound by them.

Delivery

Delivery of the Birdie Box service is digital and immediate upon successful registration, account setup and subscription. Any physical devices, if applicable, will be delivered according to the terms specified at the time of purchase.

Warranty

Birdie Box provides a warranty that the services will function as described and intended for a specified period from the date of delivery. However, we do not warrant that the services will be error-free or uninterrupted. Our warranty is limited to the repair, replacement, or refund of the service if it does not meet the described specifications.

The Right of Cancellation and Return

You have the right to cancel your subscription within a certain period (typically 14 days) after registration for a full refund. This right is void if the service has already been used or activated. To initiate a return or cancellation, contact customer support.

Limitation of Liability

Birdie Box’s liability is limited to the amount paid by the user for the service. Birdie Box is not liable for any indirect, incidental, or consequential damages arising from the use of the service. This includes, but is not limited to, loss of data, loss of profit, or damage to equipment.

Force Majeure

Birdie Box is not liable for any failure to perform due to circumstances beyond its control, including but not limited to natural disasters, pandemics, government restrictions, or technological failures.

Product Information

Birdie Box strives to provide accurate and up-to-date information on the service and its features. However, we do not guarantee the accuracy, completeness, or reliability of the product information, and we reserve the right to update or modify the service at any time without notice.

Applicable Law and Arbitration

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Birdie Box operates. Any dispute arising from these Terms shall be resolved through arbitration, with the venue and process determined by Birdie Box.

Contact Details

For any inquiries or concerns regarding these Terms and Conditions, please contact us at: info@Birdie Box.ai

Complaints

If you have any complaints, please contact us at the above email address. We aim to resolve complaints promptly and in a manner that is fair to both parties.

Continuous Subscription

Birdie Box offers subscription-based services, which automatically renew at the end of each subscription period unless canceled. By subscribing, you agree to the recurring billing of your account at the current subscription rate.

Use of Payment Cards

When paying for the Birdie Box subscription, you may be required to provide valid payment card information. Birdie Box will only charge the payment card used during registration for the subscription and any applicable taxes.

Proof of Payment of the Subscription

Upon subscribing, you will receive a confirmation email with proof of payment and subscription details. You can also access your payment history through the Birdie Box application.

Terminate a Subscription

You can cancel your subscription at any time by accessing the 'Account Settings' section within the Birdie Box app or by contacting customer support. Any cancellation will be effective at the end of the current billing period, and you will not be refunded for the unused portion.

Retention of Title and the Environment

The Birdie Box platform and content remain the intellectual property of Birdie Box, and you are granted a non-transferable, revocable license to use the service for personal use. You agree to use Birdie Box in a manner that does not harm the environment or waste resources.

Background and Purpose

Birdie Box is a dementia care application designed to assist individuals with memory loss through features such as personalised reminders, alerts, and cognitive engagement tools. The purpose of this app is to improve quality of life for users and reduce caregiving burdens.

Definitions

'User': Any individual or entity that accesses and uses the Birdie Box application.

'Subscription': The recurring service fee paid for continued access to the Birdie Box service.

'Service': The digital platform provided by Birdie Box, including its features, tools, and content.

Duration and Termination

The user agreement will remain in effect as long as the user maintains an active subscription or account. Birdie Box may terminate the agreement at any time if the user violates any of these Terms. Users can also terminate their subscription at any time.

License for Birdie Box

By agreeing to these Terms, Birdie Box grants you a non-exclusive, non-transferable license to use the Birdie Box application for personal, non-commercial purposes. You may not reverse engineer, decompile, or distribute Birdie Box’s services without prior written consent from Birdie Box.

Maintenance Services and Upgrades

Birdie Box will provide necessary maintenance and upgrades to ensure that the app continues to function effectively. This includes bug fixes, system updates, and feature enhancements. Users may be required to update their app to maintain access to the latest features and security protocols.

Support Services

Birdie Box offers 24/7 customer support through the in-app chat feature and email. If you experience issues with the app or require assistance, please reach out to our support team for timely resolution.

Further Development

Birdie Box may, at its discretion, continue to develop, enhance, or discontinue certain features of the service. Updates will be provided periodically, and users may be required to accept new terms to continue using certain features.

Data Protection

Birdie Box respects your privacy and is committed to protecting your personal data. We comply with data protection laws, including GDPR, and will handle all user data securely. Please review our Privacy Policy for more details on how your data is collected, stored, and used.

Transfer

You may not transfer or assign your rights and obligations under these Terms to any third party without the express written consent of Birdie Box. Birdie Box reserves the right to transfer or assign its rights to third parties.

Restrictions and Disclaimers

Restrictions: You may not use the Birdie Box application for any unlawful purpose, including but not limited to infringing on the intellectual property rights of others, transmitting harmful or disruptive content, or using the app for fraudulent activity.

Disclaimers: Birdie Box is provided 'as is,' without any warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or meet your specific requirements. Birdie Box is not responsible for any direct or indirect damages arising from the use of the app.

Birdie Box reserves the right to update these Terms and Conditions at any time. Any changes will be communicated to users through the app or via email. Continued use of the Birdie Box app after modifications to these Terms constitutes acceptance of the updated terms.

For any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:

Email: info@BirdieBox.org.uk