NC
Northvale Council
Local authority · Newcastle · 6 providers
Northvale Council connected 320 families in year one
A local authority rolled Birdie Box across commissioned providers, connecting hundreds of families and standardising oversight.
320
Families connected
6
Providers unified
-60%
Safeguarding delays
THE CHALLENGE
Commissioned providers used different systems, making it impossible to get a consistent view of service quality or respond quickly to safeguarding concerns.
THE SOLUTION
Birdie Box gave the commissioning team a shared oversight layer across all six providers — with one dashboard to spot issues early.
Representative dashboard view — figures illustrative
THE RESULTS
check_circle320 families connected to their loved one's care circle
check_circleSafeguarding response time cut by 60%
check_circleAll six commissioned providers on a single platform
“
We can now see quality signals across every provider in real time. That's changed how we commission and how we intervene.
RA
Councillor Ruth Adeyemi
Director of Adult Services, Northvale Council
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