OC
Oakdale Care Group
Residential · Leeds · 90 carers
Oakdale lifted family satisfaction to 4.8★ across three homes
A three-home residential group standardised care records and family updates, lifting satisfaction scores and cutting onboarding time for new staff.
4.8★
Family satisfaction
3
Homes unified
-50%
Onboarding time
THE CHALLENGE
Each of Oakdale's three homes kept records differently, making it hard to compare quality or reassure families consistently.
THE SOLUTION
A shared Birdie Box record and family app gave every home the same workflow and gave relatives a consistent window into daily care.
Representative dashboard view — figures illustrative
THE RESULTS
check_circleFamily satisfaction rose to 4.8★ across all three homes
check_circleNew starters onboarded in half the time with a single system to learn
check_circleInspection prep simplified with everything in one auditable place
“
Families tell us they finally feel part of the care. That trust shows up in every survey we run.
JO
James Okoro
Operations Director, Oakdale Care Group
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