SC
Sunny Care Ltd
Home care · Manchester · 48 carers
Sunny Care cut missed visits by 38% in six months
A 48-strong domiciliary team replaced paper rotas and WhatsApp groups with one connected system — and watched missed visits fall by more than a third.
-38%
Missed visits
96%
Visits on time
1 day
Admin saved / week
THE CHALLENGE
Paper rotas and WhatsApp coordination meant visits fell through the cracks — and managers had no real-time view of what was happening.
THE SOLUTION
Birdie Box gave coordinators a live dashboard and carers a clear shift list, eliminating the gaps that caused missed visits.
Representative dashboard view — figures illustrative
THE RESULTS
check_circleMissed visits dropped by 38% in the first six months
check_circle96% of visits now completed on time, up from 74%
check_circleCoordinators reclaimed a full day of admin every week
“
For the first time we can see the whole service at a glance. Missed visits used to keep me up at night — now they barely happen.
PS
Priya Sharma
Registered Manager, Sunny Care Ltd
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